Contact information

Last Updated: 8/21/2025

At Bug's Mama's Designs we value clear and timely communication with our customers.  This policy outlines how and and when you can reach us, and how we handle inquiries.

How to Contact Us

You can reach us using the following methods:

  • Email: bugsmamasdesigns2022@icloud.com
  • Social Media: www.tiktok.com/@bugandmamacrafts

Response Time:

  • We aim to respond to all customer inquires within 24 hours.
  • Messages received outside business hours will be addressed on the next working day.

Business Hours

  • Monday-Friday 9am-5pm
  • Closed Saturday, Sunday, and major holidays

Customer Inquiry Guidelines 

  • Please provide your name, order number (if applicable), and a detailed description of your question or concern.

Privacy and Security

  • Your personal information shared with us will only be used to respond to your inquiry and will not be shared with third parties without your consent, unless required by law.